Designing and Implementing a NORC Program

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Guiding Principle # 2

Effective NORC programs have in place adequate people resources—staff and volunteers with the right skill mix—and other resources, including space, equipment, supplies, and a budget, before the programs are launched.

To successfully launch a NORC program and to differentiate it from more traditional social service approaches to the elderly, the right combination of staff, partners, and volunteers is essential. Often, however, funds are limited, at least initially, and so paid staff may need to play multiple roles. For example, a social worker may also be responsible for managerial oversight, and some services may be provided through in-kind contributions of partners.

Other-than-personnel resources are also essential for basic operations. Again, community partners can likely make a contribution here to supplement the basic program budget.

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